Challenge: Customer service reps take too long to respond to customers. Even though the customer receives accurate responses and resolution to their issue, they are unhappy with how long it takes.
The Details: #1 Identify typical customer service paths, #2 configure case management features, #3 create lightning community (digital experience) with features to provide easy access to common support issues and simple ticketing feature, #4 integrate email with cases to track all activity.
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