{"id":3890,"date":"2023-06-22T22:32:42","date_gmt":"2023-06-22T22:32:42","guid":{"rendered":"https:\/\/dallascrm.com\/?p=3890"},"modified":"2023-06-22T22:38:44","modified_gmt":"2023-06-22T22:38:44","slug":"customer-service-reps-take-too-long-to-respond-to-customers","status":"publish","type":"post","link":"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/","title":{"rendered":"Case Study: Customer\u00a0service reps take too long to respond to customers."},"content":{"rendered":"\t\t
Industry:<\/strong> Education\/Training<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Challenge:<\/strong> Customer service reps take too long to respond to customers. Even though the customer receives accurate responses and resolution to their issue, they are unhappy with how long it takes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t The Details:\u00a0<\/strong>#1 Identify typical customer service paths, #2 configure case management features, #3 create lightning community (digital experience) with features to provide easy access to common support issues and simple ticketing feature, #4 integrate email with cases to track all activity.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Dallas CRM can help you with Salesforce Marketing, Sales and Service Automation.<\/p>\n We are Certified Salesforce Consultants which allows us to provide you with best-in-class CRM features, security, performance and scalability.<\/p>\n Learn about the many ways we can engage with you, to help you make Salesforce a power for positive change in your business.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\tDallas CRM can help<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t