{"id":3890,"date":"2023-06-22T22:32:42","date_gmt":"2023-06-22T22:32:42","guid":{"rendered":"https:\/\/dallascrm.com\/?p=3890"},"modified":"2023-06-22T22:38:44","modified_gmt":"2023-06-22T22:38:44","slug":"customer-service-reps-take-too-long-to-respond-to-customers","status":"publish","type":"post","link":"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/","title":{"rendered":"Case Study: Customer\u00a0service reps take too long to respond to customers."},"content":{"rendered":"\t\t
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Industry:<\/strong> Education\/Training<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Challenge:<\/strong> Customer service reps take too long to respond to customers. Even though the customer receives accurate responses and resolution to their issue, they are unhappy with how long it takes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Solution:<\/strong> Configure case management features and\u00a0new lightning community (digital experience) to allow customers to feel more connected with the support process.<\/div>
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Results:<\/strong> Customers are happy, service reps feel appreciated, and some customers are solving their own issues with online content available to them.<\/div>
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The Details:\u00a0<\/strong>#1 Identify typical customer service paths, #2 configure case management features, #3 create lightning community (digital experience) with features to provide easy access to common support issues and simple ticketing feature, #4 integrate email with cases to track all activity.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Dallas CRM can help<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dallas CRM can help you with Salesforce Marketing, Sales and Service Automation.<\/p>\n

We are Certified Salesforce Consultants which allows us to provide you with best-in-class CRM features, security, performance and scalability.<\/p>\n

Learn about the many ways we can engage with you, to help you make Salesforce a power for positive change in your business.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t Learn about Dallas CRM engagement options<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Industry: Education\/Training Challenge: Customer service reps take too long to respond to customers. Even though the customer receives accurate responses and resolution to their issue, they are unhappy with how long it takes. Solution: Configure case management features and\u00a0new lightning community (digital experience) to allow customers to feel more connected with the support process.\u00a0Results: Customers […]<\/p>\n","protected":false},"author":1,"featured_media":3732,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[28],"tags":[],"yoast_head":"\nCustomer service reps take too long to respond to customers. - Dallas CRM<\/title>\n<meta name=\"description\" content=\"Configure case management features and new lightning community (digital experience) to allow customers to feel more connected with the support process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service reps take too long to respond to customers. - Dallas CRM\" \/>\n<meta property=\"og:description\" content=\"Configure case management features and new lightning community (digital experience) to allow customers to feel more connected with the support process.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Dallas CRM\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-22T22:32:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-22T22:38:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dallascrm.com\/wp-content\/uploads\/2020\/11\/block-chain-2853046_1280.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"570\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"doug@dallascrm.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"doug@dallascrm.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/\"},\"author\":{\"name\":\"doug@dallascrm.com\",\"@id\":\"https:\/\/dallascrm.com\/#\/schema\/person\/6a6fd5a9afcee8555a866e6325d28031\"},\"headline\":\"Case Study: Customer\u00a0service reps take too long to respond to customers.\",\"datePublished\":\"2023-06-22T22:32:42+00:00\",\"dateModified\":\"2023-06-22T22:38:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/\"},\"wordCount\":128,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/dallascrm.com\/#organization\"},\"articleSection\":[\"Case Studies\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/\",\"url\":\"https:\/\/dallascrm.com\/blog\/case-studies\/customer-service-reps-take-too-long-to-respond-to-customers\/\",\"name\":\"Customer service reps take too long to respond to customers. - 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