Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. This goes
Everything is automated these days from your social life to making dinner reservations and Uber rides, so why should customer service be any different? Automated
Great salespeople understand their customer and have a knack for delivering just the right message to prompt a purchase. Behind the scenes, though, these same
Salesforce Marketing automation can help your business succeed. That is true, but so can lots of other things. So why use Salesforce marketing automation? What
COVID changed how we work, overnight. Cloud-based customer relationship management (CRM) systems like Salesforce helped us stay productive, but there were so many other changes
